Customer Service/Accounts Receivable/Collections

Amanda Kerrigan

1150 Lawrence Street Lowell, MA 01852

603-560-1081 | alkerrigan_925@yahoo.com

 

Objective

Well organized Account Representative with a remarkable capability to effectively thrive in a high volume work environment. Exceptional customer service skills and ability to make independent decisions to guide clients through the payment process. Stupendous attention to detail and adaptability to change.

Skills

 

  • Microsoft Office
  • Superb Communication
  • Collections
  • Accounts Receivable
  • Customer Service
  • Cash Management

 

Skill Highlights

Accounting/Collections

  • Processed a high volume of customer collection calls with the potential payment processing totaling over 1.3 million dollars per month.
  • Operated computers programmed with debt collection and accounting software to record, store, and analyze information using CUBS operating system.
  • Accurately received and processed cash, checks, money orders and credit card payments on processing systems, such as Authorize.net to minimize posting errors.
  • Reconciled and reported discrepancies found in posting summaries to ensure financial statements were correctly balanced.
  • Verified figures, postings and documents for correct entry and mathematical accuracy.
  • Efficiently performed general clerical duties such as filing, answering telephones, and handling routine correspondence to maintain an organized office environment.
  • Vast knowledge of office machines, such as personal computers, photocopiers and scanners, facsimile machines, voice mail systems, and 10-key calculators.
  • Complied with company policies, procedures, and regulations to guarantee exceptional customer satisfaction.
  • Coded payments and correspondence received in mail according to company procedures to make certain they were applied to correct accounts.
  • Advised clients of necessary actions for debt repayment on credit accounts and past due student loans.
  • Arranged debt repayment or established repayment schedules, based on customers financial situations.
  • Negotiated and established repayment schedules based on customers financial situations to meet company goals.

 

Work History

Bakery Sales Associate, Walmart, Salem, NH                                                            2012-2013

Finance Assistant, Richard Boudreau and Associates LLC, Salem, NH                      2009-2012

Server, Sagra Restaurant, Somerville, MA                                                               2007-2008

Cashier, Hess Gas Station, Wilmington, MA                                                               2001-2005

 

Education

Associate of Arts in Accounting, University of Phoenix, Phoenix, AZ Graduated with GPA of 3.64

  • ID#: 73273
  • Location: Lowell, MA , 01852

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