Information Technology Specialist
The incumbent is responsible for the Lowell National Historical Park's information and data processing technology. The incumbent will work with the GS-12 work leader to manage the Park's information technology needs. The incumbent is expected to work independently on most task and in collaboration with work leader and teams throughout the park on more complex, park-wide projects. Incumbent is expected to have completed TIA A
certification or similar. Major duties include, but are not limited to:
Installs and tests operation and installation of software, LAN components, network workstations and computer hardware which includes servers, laptops, printers, mail postage machine, and other peripheral equipment such as A/V systems. Prepares and schedules installation of new and upgrade applications. Troubleshoots system and equipment errors, connectivity problems, stability issues of communication lines. Provides initial computer and associated training such as initial log on instructions, how to set-up phone system, and how to access network services. Prepares job aids and provides additional training when new systems go live Ensure Park is up-to-date and in compliance with operational and security requirements in accordance with NPS policy Provides customer service throughout the park. This includes maintaining and tracking customer issues through a help desk system, proactively researching problem trends and bringing possible resolutions to work leader and supervisor Provides advice and recommendations to work leader and supervisor on standard customer service procedures, capability of existing equipment, potential capacity and cost associated with proposed new equipment or applications Provides leadership on standard software and technical support to users in identifying, designing, developing and implementing approved applications All qualifications must be met by the closing date of this announcement-01/07/2020-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect either full-time or 40 hours per week. If a part-time work schedule is reflected, the hours must be annotated to ensure proper crediting of specialized experience. To qualify for this position at the GS-09 grade level, you must possess at least one of the following minimum qualifications by close of the announcement:
Experience:
Applicants must have IT-related experience demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- To qualify for this position at the GS-09 grade level, you must possess at least one or all of the following minimum qualifications by close of the announcement:
Experience:
At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as:
implementing and maintaining network and systems services; monitoring network and systems performance and troubleshooting problems; documenting and initiating response to security problems; or providing guidance and training to customers in accessing network and systems services. You must include hours per week worked. -OR- EDUCATION:
Master's degree or equivalent graduate degree, OR 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree. Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. You must include transcripts. -OR- Successful completion of a combination of education and experience as described above. For example, I have six months of specialized experience (50% of the experience requirement), and 27 semester hours or 41 quarter hours of directly related graduate level education in an accredited educational institution (50% of the qualifying graduate education). The total must equal 100%.You must include transcripts. Volunteer
Experience:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Estimated Salary: $20 to $28 per hour based on qualifications.
certification or similar. Major duties include, but are not limited to:
Installs and tests operation and installation of software, LAN components, network workstations and computer hardware which includes servers, laptops, printers, mail postage machine, and other peripheral equipment such as A/V systems. Prepares and schedules installation of new and upgrade applications. Troubleshoots system and equipment errors, connectivity problems, stability issues of communication lines. Provides initial computer and associated training such as initial log on instructions, how to set-up phone system, and how to access network services. Prepares job aids and provides additional training when new systems go live Ensure Park is up-to-date and in compliance with operational and security requirements in accordance with NPS policy Provides customer service throughout the park. This includes maintaining and tracking customer issues through a help desk system, proactively researching problem trends and bringing possible resolutions to work leader and supervisor Provides advice and recommendations to work leader and supervisor on standard customer service procedures, capability of existing equipment, potential capacity and cost associated with proposed new equipment or applications Provides leadership on standard software and technical support to users in identifying, designing, developing and implementing approved applications All qualifications must be met by the closing date of this announcement-01/07/2020-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect either full-time or 40 hours per week. If a part-time work schedule is reflected, the hours must be annotated to ensure proper crediting of specialized experience. To qualify for this position at the GS-09 grade level, you must possess at least one of the following minimum qualifications by close of the announcement:
Experience:
Applicants must have IT-related experience demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- To qualify for this position at the GS-09 grade level, you must possess at least one or all of the following minimum qualifications by close of the announcement:
Experience:
At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as:
implementing and maintaining network and systems services; monitoring network and systems performance and troubleshooting problems; documenting and initiating response to security problems; or providing guidance and training to customers in accessing network and systems services. You must include hours per week worked. -OR- EDUCATION:
Master's degree or equivalent graduate degree, OR 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree. Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. You must include transcripts. -OR- Successful completion of a combination of education and experience as described above. For example, I have six months of specialized experience (50% of the experience requirement), and 27 semester hours or 41 quarter hours of directly related graduate level education in an accredited educational institution (50% of the qualifying graduate education). The total must equal 100%.You must include transcripts. Volunteer
Experience:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
- Department:
2210 Information Technology Management - Salary Range:
$57,043 to $74,152 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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