Direct Care Counselor

Company Name:
Advocates, Inc.
Founded in 1975 by a group of volunteers providing patient rehabilitation services on the grounds of Westborough State Hospital, Advocates is now one of the largest human services organizations in the state. Today, Advocates employs over 1000 staff members and serves 20,000 individuals at over 100 sites across Eastern and Central Massachusetts.
Our commitment to meeting the needs of individuals facing diverse life challenges has given rise to a broad range of community based services, including: Residential Supports, Outpatient Mental Health, Outpatient Addiction, Psychiatric Emergency Services, Home-Based Services for Children and Families, Community Justice, Family Supports, Employment and Vocational Services, and Day Habilitation.
Services are designed to meet the unique needs of elders, families and individuals with mental health challenges, addiction, developmental/intellectual disabilities, autism, brain injury and other life challenges. Advocates is a nationally recognized provider for adults with Prader-Willi Syndrome, Deaf and Hard of Hearing adults with disabilities and individuals with developmental and co-occuring mental health needs. Our culturally sensitive programs and supports serve individuals and families from diverse backgrounds.
At the heart of all Advocates services is a commitment to partnering with the individuals we support and, where appropriate, their family members, so that they can lead full and satisfying lives of their own design. We practice a person-centered approach that respects the unique needs, wishes and abilities of each individual.
Advocates is an EOE/D/F/M/V.
The Direct Care Counselor is responsible for implementing the mission of the MH Division. The Direct Care Counselor is responsible for supervising the daily activities of the clients, providing ongoing support, guidance and role modeling. He/she facilitates client improvement in the areas of personal responsibility, social skills, community living skills and behavior.
1. Develop and document Program Specific Treatment Plans (PSTPs) and reviews, outlining rehabilitative goals and interventions, which reflect program participant preference and meet Department of Mental Health and Agency standards, with supervisor's direction.
2. Participate in the development of the Individualized Service Plans (ISP) and attend other treatment meetings, including weekly staff meetings.
3. Document monthly progress notes.
4. Perform interventions with clients that address their identified goals and result in skill development.
5. Provide linkage with other program staff and other service providers.
6. Communicate program participant's progress, mental status, and any changes in daily notes.
7. Provide ongoing support, guidance, role modeling and supervision to clients.
8. Identify and address community integration issues for clients on caseload with supervisor's direction.
9. Monitor and document medication administration.
10. Ensure a clean, safe and home-like environment for clients.
11. Remain alert at all times throughout scheduled work shift.
12. Participate in core training and maintain certification of required trainings (CPR/First Aid, SOLVE, MAP).
13. Provide crisis intervention and access emergency services as needed.
14. Perform physical intervention in the event of a client crisis.
15. Attends and actively participates in supervision and staff meetings.
16. Ensure that individuals we support are treated with dignity and respect in accordance with Advocates Human Rights Policy.
17. Perform all duties in accordance with the agency's policies and procedures.
18. Strictly follow all agency Performance Standards.
1. BA/BS in related field; or HS diploma/GED and 1 year related experience.
2. Must be able to perform each essential duty satisfactorily.
3. Ability to communicate effectively including in writing and ability to use good judgment.
4. Ability to read English and communicate effectively in the primary language of the program to which he/she is assigned
5. Must have sensitivity to the needs of the population.
6. High energy level and ability to function in a team atmosphere.
7. Must hold a valid driver's license. Must have access to an operational and insured vehicle and be willing to use it to transport clients.

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