Systems engineer

Company Name:
Confidential

SYSTEMS ENGINEER SOLUTIONS SUPPORT
The individual in this role will support ARRIS M3 Video on Demand
services
and related devices within a group that operates 24/7/365. They will be a specialist for M3 installation activities, participate in supporting SLA adherence for M3 and B1 products. The role favors the ability to independently to collect information, correlate data, and troubleshoot complex customer problems to closure. Other tasks include the ability to develop and run tests to uncover field problems, detailed documentation of defects, new product deployment, review of cases for trend analysis, learning new technologies through formal training or independent research, leading conference calls, and writing technical documentation.

Ideal candidate has background in Video on Demand system operations and troubleshooting.

Strong operational familiarity with IP, RF, QAM, LAN and WAN (IPv4 and IPv6) networking.

H.264, MPEG4, MPEG2 transport stream, video transport & streaming, content management, MySQL familiarity a plus.

Candidate will be a self-starter but have ability to communicate, share, and interact with a group of 5+.

Experience with case management phone support or call center operations helpful.

Minimum experience: 5+ years.


Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

TORCH-2301 Systems Engineer (IAMD)
Hanscom Afb, MA Torch Technologies, Inc.
TORCH-2324 System Engineer
Hanscom Afb, MA Torch Technologies, Inc.
Laser Systems Engineer
Lexington, MA MIT Lincoln Laboratory
Electrical Engineer - Medical Device Manufactu...
Marlborough, MA Randstad Engineering
Director of Engineering - BSME/BSEE/Scheduling...
Hyannis, MA Randstad Engineering
Process Engineer - Manufacturing/Plastics/Ther...
Leominster, MA Randstad Engineering