Systems engineer

Company Name:

The individual in this role will support ARRIS M3 Video on Demand
and related devices within a group that operates 24/7/365. They will be a specialist for M3 installation activities, participate in supporting SLA adherence for M3 and B1 products. The role favors the ability to independently to collect information, correlate data, and troubleshoot complex customer problems to closure. Other tasks include the ability to develop and run tests to uncover field problems, detailed documentation of defects, new product deployment, review of cases for trend analysis, learning new technologies through formal training or independent research, leading conference calls, and writing technical documentation.

Ideal candidate has background in Video on Demand system operations and troubleshooting.

Strong operational familiarity with IP, RF, QAM, LAN and WAN (IPv4 and IPv6) networking.

H.264, MPEG4, MPEG2 transport stream, video transport & streaming, content management, MySQL familiarity a plus.

Candidate will be a self-starter but have ability to communicate, share, and interact with a group of 5+.

Experience with case management phone support or call center operations helpful.

Minimum experience: 5+ years.

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